Privacy Policy

This Privacy Policy explains how Certificate of Title NZ collects, uses, stores, and discloses information when you use our website, place an order, contact us, or interact with our services.

1. Information We Collect

We may collect personal information including your name, email address, phone number, billing details, order details, support messages, IP address, device information, browser information, pages visited, cookies, and analytics data.

For property search and document retrieval services, we may also collect property-related information you provide, including property address, title reference, lot/plan details, legal description, instrument/document references, survey plan references, order notes, address search notes, and related support requests.

2. How We Use Information

We use this information to operate the website, process payments, identify and retrieve property records, fulfil orders, deliver documents by email, provide customer support, resolve order issues, maintain business records, improve products and services, prevent fraud, comply with legal obligations, and communicate with you about your order.

3. Shopify, Service Providers, and Third Parties

Our store is hosted on Shopify. Shopify processes information needed to operate the online store, checkout, payment, customer account, and order systems.

We may share relevant information with trusted service providers, payment processors, email systems, analytics providers, support tools, and official registry or third-party data providers where needed to fulfil your order, operate the website, or comply with legal obligations.

We do not sell your personal information.

4. Official Registry and Document Retrieval

To complete property record orders, we may use the property details you provide to search official property records, registry systems, or third-party data services. Only information reasonably required to identify, retrieve, verify, or deliver the requested documents is used for this purpose.

5. Storage, Security, and Retention

We take reasonable steps to protect personal information and property search information against unauthorised access, loss, misuse, disclosure, or alteration. No online system is completely secure, but we use appropriate administrative, technical, and service provider safeguards.

We retain information for as long as reasonably required to fulfil orders, provide support, maintain business and tax records, resolve disputes, improve services, and comply with legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.

6. Cookies and Analytics

We may use cookies, pixels, and analytics technologies to operate the website, understand site performance, improve customer experience, remember preferences, and measure marketing activity. You can manage cookies through your browser settings.

7. Access and Correction

You may ask us to access, correct, or update personal information we hold about you, subject to applicable law and identity verification requirements.

8. International Processing

Some service providers, including Shopify and related technology providers, may process or store information outside New Zealand. Where this occurs, we rely on their published privacy, security, and data processing commitments and take reasonable steps required by applicable privacy law.

9. Contact

If you have questions about this Privacy Policy or how we handle your information, contact us through the contact details published on our website.