Refund and Return Policy


Refunds are provided on a case-by-case basis. Typically, we will only provide refunds for orders that encounter an error with our platform and not for any instances of customer error or if the information is incorrect with the relevant government authorities.

If the customer has mistakenly entered the wrong title address at the address field during the purchase process, the title will not be refunded, and a new fee will apply for issuing a new title. 


Returns are not applicable to our products since the certificate of titles and other services provided on the platform are considered digital products and are sent via email to the customer. Once the titles and reports have been issued and emailed to the customer the product cannot be returned and the refund will not be provided if the customer simply emails the products back.


If you entered the wrong email address, let our support team know by providing your order ID and the email you wish for the order to be sent to through our support messaging system.

Timing for delivery

The titles are generated manually and sent to you by email. While we try to provide all search results within 2 hours, we typically allow for a period of 78 hours before orders are fulfilled. This is due to delays that can sometimes be experienced with the authorities we conduct research on.

***** Check your spam / junk mail 

Sometimes our automated emails can be falsely flagged as spam. Be sure to check your spam/junk folder(s) for your order if you haven’t received it within 78 hours (even if you’ve received an order confirmation and/or invoice properly). If your order hasn’t arrived in your inbox or spam/junk folder(s) after 78 hours, please get in touch with our support team and they will be more than happy to assist.


If you have an urgent inquiry, you can use our Support messaging system by clicking on the blue  ‘We are here!’ feature located at the bottom-right of the screen or send us an email with your inquiry to We will respond to you as quickly as we can.